Patient Guide

我们承诺会照顾你.

我们的目标是提供最优质的护理. 为此，我们征求像您这样的患者的反馈. 您可能会通过电话、电子邮件或短信联系，并被要求完成一项保密调查. 请花时间完成调查. Your feedback will help us know what we’re doing well and where we can improve.

Privacy Practices Patient Rights & Responsibilities 关心你的护理

关于你入住的一些小事实.

对护理人员的支持

我们鼓励病人挑选一个关键的人在他们住院期间支持他们. 你是否是主要的支持人员, or just one of many people caring for and supporting your loved one, 你可以发挥重要作用，确保你所爱的人在医院内外得到最安全和最好的照顾.

病人及家属护理
我们参与以病人和家庭为中心的护理. 我们认为，家庭在确保所有年龄段患者的健康和福祉方面发挥着重要作用. Our goal is to create partnerships among healthcare practitioners, 这将导致患者和家属的最佳结果，并加强安全交付, quality, efficient, effective, and timely care.

离开前要知道的事情
护理人员可以通过回答以下三个问题来帮助确保他们所爱的人在住院后得到最好的结果:

医疗护理(家庭或机构)的下一步是什么, 随访与初级保健医生或物理治疗, etc.)? Help your loved one arrange the details to make this happen—financial plan, transportation, scheduling, etc.
What new and former medicines does my loved one need to take? 帮助你所爱的人了解细节——时机, dosing instructions, side effects, prescription refills, etc.
What health warning signs do I need to watch for and what do I do if they happen? 帮助你所爱的人写下这些症状，以及他们的名字和联系电话.

If you feel like you need a break or help, reach out to friends and family. 并参考这里列出的资源: 全国看护联盟 | 家庭照顾者联盟 | 照顾者行动网络

关于您入住的事实

ATM

为了方便您，医院一楼正门附近设有自动取款机.

Bedside Shift Report

We want you to feel comfortable and cared for throughout your stay, 所以在每次换班的时候——大约每12个小时——你的护士会把你的新护士介绍给你. The team will talk about your progress, medicine and tests scheduled for the day. Ask questions. 你参与得越多，你的护理就越好，越安全.

Bedside Technology

During your stay, you may see your doctors and nurses using computers or tablets. These tools help them care for you by providing around-the-clock monitoring, a variety of resources and quick communication with the rest of your healthcare team. 如果你有任何问题，问你的医生或护士.

Cafeteria

地点:一楼

Hours:

星期一至星期四:早上6:30.m. to 10:00 a.m. | 11:00 a.m. to 8:00 p.m.

Friday: 6:30 a.m. to 10:00 a.m. | 11:00 a.m. to 6:30 p.m.

星期六至星期日:上午7时.m. to 9:30 a.m. | 11:00 a.m. to 1:30 p.m. | 5:00 p.m. to 6:30 p.m.

欢迎所有访客在自助餐厅用餐.

Calling Your Nurse

Your room is connected to the nursing station via an intercom system. To call for your nurse, press the NURSE call button located at your bedside. 如果您对如何使用呼叫按钮有任何疑问，请让工作人员告诉您.

Cellphones & Video

During your stay, you may see members of your care team using mobile phones. 在博彩推荐, our staff are permitted to use phones for work-related activities, such as communicating with doctors or other care team members. Employees are not allowed to use phones for non-work-related activities. There are many work related benefits of cellphones and other communication devices, 包括获取医疗参考资料, 临床工具和患者信息.

电视频道列表

要查看电视指南，请选择遥控器上的“指南”按钮以查看完整的频道列表. Please ask a staff member if you have any questions on using your TV.

关心你的护理

如果您对您的护理有任何疑问或担忧，请与您的护士或护理主管交谈. 如果您的问题仍然没有解决，请拨打管理部门的患者满意度热线 828.315.5595. 您也有权向以下任一机构提出投诉:

全国卫生服务司条例
投诉处理小组
2711邮件服务中心
Raleigh, NC 27699
Telephone: 800.624.3004

质量和病人安全办公室
The Joint Commission
文艺复兴大道一号.
伊利诺伊州奥克布鲁克街，60181
Website: www.jointcommission.org，然后点击“报告患者安全事件”

有时，医疗保健选择可能涉及道德问题，例如希望拒绝挽救生命的治疗或对预先指示存在分歧. 我们的医学伦理委员会可以帮助你和那些在这里支持你的人做出艰难的决定. Check with your nurse or the Admissions Department if you have any questions.

电器

病房里只允许使用电池供电的设备. 不要用电吹风, curling irons, razors, heating pad, portable heaters, VCRs/DVRs, 电脑或其他电子设备.

Fire Safety

我们不时进行消防演习. 如果你听到警报，就呆在原地. In an actual emergency, hospital staff will tell you what to do.

Flowers

Flowers are delivered to patient rooms by individual florists. Please note that flowers are not allowed in Critical Care and Intensive Care Units, and some oncology patients may not be allowed to have flowers. 请和你的护士确认一下.

Gift Shop

地点:一楼

接受现金、支票和信用卡.

Hearing Impaired

如有需要，可为听障人士提供口译员和其他特殊设备. 要访问TDD服务，请调用 800.205.9920. 要接入北卡罗来纳语音中继，请拨 800.999.8915，或向护士寻求帮助.

Hospitality House

位于第五大道当日手术中心对面. Ne, 好客之家是为住在地区医院的重病患者的外地家属提供的一个家外之家. Overnight accommodations are available for 18 guests; day use is available for families who need rest during the day. 家庭成员必须得到护理人员的推荐才能入住招待所. 而在酒店没有固定的费用, 鼓励家庭进行免税捐赠.

Hourly Rounding

护士会在白天每小时来一次，晚上每两小时来一次，检查你的舒适度, 帮助你改变床上的姿势, 协助去洗手间, 确保你够得着手机, call light, 个人物品也很容易.

家政服务

Our goal is to ensure your room and bathroom are always clean. If you need additional services or have questions about housekeeping services, call 828.315.3150.

Interpreters & Translation Services

为病人提供翻译服务. Please contact your nurse or another member of the hospital staff for assistance.

Lost & Found

If you lose an item, please inform your nurse as soon as possible. Items that have been misplaced and found are returned to Security. 如需协助，请拨0联系总机.

Mail

邮件将由医院志愿者送到病人手中.

Mail received after discharge will be forwarded to the patient’s home.

Medicines

Please do not bring any prescription or over-the-counter medicines to the hospital. All medicines you take in the hospital need to be prescribed, 是医院工作人员给你的. 告诉你的医生你经常服用的药物. If you still need them, hospital staff will give them to you.

Parking

Frye Regional Medical Center offers a variety of parking options, including valet, 方便的残障人士停车位和专用访客停车场. 医院的主停车场和停车场设有病人/访客停车场，方便进出医院. 除供乘客上下车外，前车道/代客车道禁止停车.

Valet Parking

当日手术/妇女中心

Monday – Friday

5:00 a.m. to Noon

Phone: 828-315-5461

Main Entrance

Monday – Friday

7:00 a.m. to 4:00 p.m.

Phone: 828-315-5343

After 4:00 p.m., please call 828-315-5292 从保安那里找回你的钥匙.

Pastoral Care

在五楼有一个小教堂, 全天24小时提供教牧关怀服务, seven days a week to meet the spiritual needs of patients and family members. 如果您需要医院牧师的探访，请告知您的护士或医院工作人员.

Patient Meals

所有的饭菜都是由我们的食物和营养服务部根据您的医生给我们的饮食指示准备的. A food service representative will visit you each day to get your menu selections.

Some patients have allergies or intolerance to certain foods. 如果您的订单上没有标明这些, please notify the Food and Nutrition Services Department at ext. 3737 or notify the food services representative who delivers your food. 电话留言从早上6点开始接听.m. to 7:00 p.m.

病人的用餐时间是:

Breakfast: 7:00 a.m. to 8:30 a.m.
Lunch: 11:30 a.m. to 1:00 p.m.
Dinner: 4:30 p.m. to 6:00 p.m.

If you must be away from your room for tests or treatment during mealtimes, 你的护士会通知食品和营养服务处你恢复饮食的时间.

Personal Belongings & Valuables

个人护理用品，如隐形眼镜, eyeglasses, hearing aids and dentures can be stored in your bedside stand when not in use. 请不要放在床上或餐盘上，以免丢失或损坏. 把贵重物品如珠宝或现金留在家里, 或者把它们交给一个值得信赖的亲戚或朋友看管. Frye Regional Medical Center cannot be responsible for replacing personal belongings.

Public Restrooms

For everyone’s health and safety, we ask visitors not to use patient restrooms. 公共厕所遍布整个医院. 让医院工作人员指引你到最近的医院.

Rapid Response Team

如果你的病情恶化，而你没有得到你需要的即时护理，你可以打电话给重症监护反应小组. Dial 4778 on your bedside phone to request this special service. 要了解更多信息，请询问工作人员.

Smoking

鉴于烟草使用对健康的严重危害, 我们已经选择成为一个100%无烟的校园. 在博彩推荐内，禁止吸烟或使用烟草制品, parking lots, 相关建筑物及车辆. Patients and visitors are asked not to smoke during their hospital visit.

如果你吸烟或使用烟草
While you are in the hospital, please do not suffer from nicotine withdrawal. 您可以在医院就诊期间接受尼古丁替代疗法(NRT)或其他适当的支持. 请向你的护士询问更多的情况.

Telephone

所有病房都有电话.

Your friends and family can call your hospital room directly. 您的直接电话号码是828-315-4 +您的房间号. 以确保病人的休息和隐私, we ask that our patients do not receive calls between 10:00 p.m. and 6:00 a.m. 如果有紧急需要联系病人，请致电护士站寻求帮助.

如果您需要拨打市内电话，请先拨9 +区号+您要拨打的电话号码. To make a long- distance call, dial 90 then 0 + the area code + the number. Long distance calls must be made using a calling card or credit card. If you need assistance, dial 0 for the hospital switchboard.

To reach your nurse, 使用呼叫按钮或使用白板上的电话号码直接呼叫护士.

从医院里打来的电话? 只拨最后五位.

TV

每个病房都有一台电视机. 请为他人着想，在睡前把音量调低，关掉电视. TVs are controlled by the bedside pillow speaker or side rail controls. 听力受损人士可使用封闭式字幕. Ask a staff member if you have any questions on using your TV.

Your Room

我们为您的房间布置了家具和设备，以确保您的逗留尽可能舒适愉快. 弗莱地区提供私人和半私人房间的选择，并将尽一切努力，尊重您的选择基于床的可用性在你的入场时间. (请记住，医疗保险可能不包括私人房间的全部费用.)

你的病床和床头柜

Your hospital bed is electrically operated; your nurse will show you how to adjust it properly. 为了您的安全，床上还配有侧栏杆, if needed, 防止你睡觉时受伤.

Room Temperature

All rooms in the hospital are centrally heated and air conditioned. If your room is not comfortable, please notify the nursing staff.

Vending Machines

售卖饮料和零食的自动售货机位于自助餐厅入口附近, near the Heart Tower Lobby and in family waiting rooms on the units. 他们每周7天，每天24小时都有服务.

Visiting Hours

探访时间可能会有变动. 在你住院期间，请向你的护士询问正式工作时间.

促进愈合和安全，限制感染, some units may limit the number of visitors you can receive at one time. For outpatient locations, two visitors may accompany adult patients.

General Hours: 8:00 a.m. to 8:00 p.m. Note: Patients have the right to choose to receive visitors from among family, 朋友或其他个人在他们逗留期间的任何时间.
The Emergency Department and Birthing Center 目前允许24小时探视.

如果儿童身体健康并有成年人陪同，他们可以访问大多数病房. 向你的护士询问你所在楼层的探访指南.

Visiting Overnight
夜间探视病人必须与主管护士和/或护士经理协调，只有在某些情况下才允许. 任何晚于9点的访客.m. must have a visitor pass, which is issued by the charge nurse of the patient's unit. 通行证必须在医院的所有区域佩戴，并在离开时归还.

Wifi

Go to settings on your device and select the “FRYE-Guest” network.